About me

I am an IT professional with four years of experience in IT support and system administration. My journey began on the Helpdesk, working as a contractor for the European Commission, where I developed core skills in user support via phone and email, ticketing systems, and Office 365 troubleshooting. Before transitioning into IT, I worked as a logistics team leader, which strengthened my problem-solving, communication, and leadership skills. Four years ago, I successfully moved into the IT sector and have since gained diverse experience, particularly in Windows Server administration, networking, virtualization, and cloud technologies. I am passionate about continuously expanding my expertise and delivering practical IT solutions that make a real impact.

Some of my professional experiences

Position: Desktop Support Engineer
Employer: Bain & Company
Year: 01/2025 12/2025

In this role, I managed incident handling and resolution, ensuring minimal disruption for end users while maintaining high service standards. I coordinated laptop and operating system migrations, performed software installation, configuration, and upgrades, and investigated hardware and software issues both on-site and remotely. I maintained and updated the IT inventory database, administered user accounts, access rights, and permissions via Active Directory, and piloted new applications and system upgrades before rollout. Additionally, I coordinated off-site hardware repairs with external vendors and led onboarding sessions for new employees, including device setup and IT guidance, ensuring a smooth and efficient integration into the IT environment.

Position: System Administrator
Employer: Huxley; Client: Euroclear
Year: 01/2024 12/2024

In this role, I ensured system maintenance, configuration, and optimization to support business-critical operations while maintaining secure and well-structured file environments. I performed patching, system updates, and software deployments, ensuring users had access to the applications they needed. I handled incident and change management, diagnosing and resolving user-reported issues, conducting root cause analysis on recurring problems, and contributing to smooth system upgrades and transitions. Additionally, I provided 2nd-level technical support, resolving complex end-user and system problems to improve overall reliability and performance.

Position: Desktop Support
Employer: Huxley; Client: Euroclear
Year: 09/2022 12/2023

In this role, I delivered both remote and on-site technical support, ensuring fast and effective issue resolution while maintaining high user satisfaction. I provided 2nd-line IT support across business environments and managed Active Directory user and group administration, including account creation, access rights, and permissions. I supported Citrix XenDesktop virtual desktop environments, maintained and troubleshot Windows operating systems, and performed software deployment and updates using SCCM. Additionally, I delivered remote assistance via RDP tools, prepared and staged laptops and workstations for new hires, assisted users with Microsoft 365 and email troubleshooting, and followed ITIL best practices for incident and change management to ensure smooth and reliable IT operations.