About

I am an IT professional with over four years of experience in IT Support and Systems Administration. My career in IT began on the helpdesk at the European Commission, where I developed a strong foundation in troubleshooting and user support. Since then, I have expanded my experience by working in multiple sectors, including banking and consulting. These roles allowed me to strengthen my technical expertise while supporting complex infrastructures in fast-paced environments.
Before transitioning into IT, I worked as a team leader in the logistics sector. That experience helped me develop strong communication, organization, and problem-solving skills, qualities that continue to be essential in my IT career today.
I am passionate about learning new technologies, improving systems, and solving technical problems.

Some of my professional experiences

TSG Coordinator at Bain&CO

In this role, I provided IT support and ensured reliable system operations by troubleshooting hardware and software issues, performing laptop and operating system migrations, and installing and configuring enterprise applications. I managed Active Directory user accounts and permissions, maintained the IT asset inventory, coordinated hardware repairs with external vendors, and supported onboarding for new employees. I also monitored network performance using SolarWinds to help detect and resolve infrastructure issues.

System Administrator at Euroclear

I was responsible for system maintenance and configuration, including patching, updates, and system monitoring to ensure stability and performance. I provided 2nd level support for complex technical issues and contributed to incident and change management processes, performing root cause analysis when needed. My work involved technologies such as Windows Server, ServiceNow, PowerShell, Infoblox, VMware, and enterprise software deployment.

Desktop Support at Euroclear

In this role, I provided 2nd line IT support, resolving technical issues both remotely and in person to ensure a high level of user satisfaction. I administered Active Directory user and group accounts, supported Citrix XenDesktop environments, and maintained Windows operating systems. My responsibilities also included software deployment using SCCM, remote troubleshooting through RDP tools, staging and preparing machines for new employees, and assisting users with email and Office 365 issues while following ITIL best practices for incident and change management.